Requesting a return
Contact [email protected] or call 513-271-3883 before sending a return. All returns require a Return Goods Authorization (RGA) number. Include your order or invoice number, name, contact details, part number, product description and reason for return. We will provide the authorized return address and instructions.
Return window and condition
Materials must be returned within 15 days of delivery. Returns must be in excellent condition with their original packaging and are subject to a 15% restocking fee. Include a copy of your invoice or packing slip and the RGA number.
Returned tools must be unused with their original packaging and contents. Used tools can be accepted only if the manufacturer accepts the return, and are subject to a restocking fee. If the manufacturer does not accept the tool, it will be returned to you and no credit will be issued. Specially manufactured products are not returnable.
Incorrect or defective products
We accept returns for manufacturing defects and fulfillment mistakes that result in incorrectly supplied products. Report shipment discrepancies within 72 hours of receipt. Contact us for authorization and instructions.
Shipping costs and refunds
The original shipping cost will not be refunded unless the error was ours. Return shipping is your expense unless otherwise stated in the RGA instructions.
Refunds are issued through PayTrace or PayPal, according to the original payment method, after we receive, inspect and process your authorized return. Refund processing takes 15 days after inspection. Returns for credit must include a valid RGA number.